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If you have a Sky TV subscription, you’re automatically given access to its on-demand service Sky Go, which allows you to watch programmes on a smartphone, tablet, desktop PC or laptop. But not – or at least not any more – if you’re one of the millions of people who use Chrome, Google’s hugely popular web browser.

Want to watch Sky Go on Google Chromecast or Chrome? This video explains if you can. Alternatively, Sky Go is a streaming service that allows Sky subscribers to watch programmes away from the home. This lets Sky customers register two devices (or four, if you pay more for Sky Go Extra). In effect, this would let you log in to watch Sky programming if you used the account details of a family member who has a Sky subscription. It has nothing to do with white fluffy things in the sky. Most cloud services can be accessed through a Web browser like Firefox or Google Chrome, and some companies offer dedicated mobile apps.

Sky Go Through Browser

This is because Sky Go requires a plugin called Microsoft Silverlight in order to work, and Google recently stopped supporting Silverlight as a way of displaying online interactive content, switching to the far more popular HTML 5.

As a result, Sky Go no longer works in the desktop version of the Chrome browser. Sky’s current stance on the matter is that it has no intention of changing Sky Go, meaning that for the foreseeable future it will stay inaccessible on Chrome. We’ve reached out to Sky for a comment and some clarification, but have yet to receive a response.

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How to get Sky Go working on your computer again

So, what can you do about it? Sadly, you’re powerless to get it working in Chrome again. It’s simply not going to happen until Sky decides to change something. That leaves you with two options.

Sky Go Through Browser Free

1) Use a different web browser

It’s a pain, we know, particularly if you only ever use Chrome, but it’s a simple enough solution. Just go to go.sky.com as you normally would, but use a browser such as Internet Explorer, Firefox, Opera or Safari. If you’re using Windows 10, be warned that the new Edge browser doesn’t support Silverlight either (yes, Microsoft’s own browser doesn’t support Microsoft’s own plugin).

2) Download Sky Go Desktop

Sky Go Through Browser Extension

Sky Go Through Browser Reviews

Your other alternative is to download the dedicated desktop app. It offers largely the same functionality as the Sky Go web page with a couple of additional features. It allows you to save programmes to watch offline, and you can also access it via another internet-capable device (like your smartphone) to download programmes when you’re out and about.